Nova Diamonds offers free Express-Post Platinum for all Australian orders, no matter the order size. To make your Nova Diamonds purchasing experience hassle and stress-free, we also offer Free returns for all orders here in Australia!
Delivery times will vary depending on the item that you order. Some items will be ready for same-day delivery, other items may take up to 21 days to be shipped. We also offer the option to pick up your order from any of our showrooms here in Australia and overseas.
Nova Diamonds appreciates that amongst our many customers there are those purchasing items for special occasions such as a marriage proposal, birthday or anniversary gift etc. who may wish to keep their purchase a secret until the time is right. We’re glad to assist you in having your items delivered maintaining that ever so important element of surprise. Please contact us if this is the case for your order and our team will be happy to help organise it.
For our customer’s protection, Nova Diamonds ensures:
There are no customs fees or import duties.
Due to Nova Diamonds shipping from within Australia, you will not be charged customs fees or import duties. Be wary when ordering from companies based outside of Australia as any order over $1,000 will automatically incur a customs fee, GST and on jewellery; an extra import duty fee of 5% will apply.
In the extremely unlikely event that your order is tampered with or lost during shipment, you will need to report this to Nova Diamonds within 5 days of receiving your tracking number.
Due to reasons regarding insurance, we cannot reroute packages after they have been shipped from Nova Diamonds.
If you have any questions about our shipping processes, please contact us.
*We offer complimentary insurance up to the value of $1,500 on all orders. If you require a higher insurance value, please contact us to arrange it.